Refund policy

If you are unhappy with our product for any reason, please get in touch WITHIN 3 DAYS of your delivery and our team will investigate this. For our team to investigate any issues, they need your Order number (can be found on your packing slip ORDER ID) and images of what has been received within this timeframe. Please DO NOT THROW AWAY any products before our team has responded. If our team does not receive adequate images or receipt of returned products, we cannot provide any refund or replacement. Each issue is investigated on a case by case basis.

Please contact our customer service team at info@poppaporkys.com or call during business hours (08) 9358 5538.